Trust & Safety

How we keep Market 1924 trustworthy

We'd rather tell you plainly what's actually in place than make broad promises. Here's exactly what protects you as a buyer or seller today, and what we're still building.

Sellers don't go live automatically

Every new seller's store and products are reviewed by Market 1924 staff before they appear anywhere on the marketplace. "Verified" and "Established" badges reflect that review of the business profile. We don't yet require government ID or business registration documents as part of that review — that's on our roadmap.

Payments

Card and Mobile Money payments are processed through Paystack, a licensed payment provider. Market 1924 never sees or stores your full card number or MoMo PIN. Payments are verified server-side against Paystack directly.

Stock & checkout

Inventory is reserved the moment you check out, not after — so two people can't both successfully buy the last unit of something during the payment window.

Reviews

Only buyers who actually completed a purchase can leave a review on that item, marked as a verified purchase.

Account security

Passwords are never stored in plain text. Every form submission is protected against cross-site request forgery. Market 1924 staff accounts require two-factor authentication before they can do anything.

If something goes wrong

We now have a real in-app returns and refunds process — you can request one from your order page for anything you've received. For anything that process doesn't cover, our contact form reaches a real person who reviews every message.