Help and support
Market 1924 is in an early pilot. We read every request, but we cannot promise a particular delivery time, refund or outcome in advance. Each case is looked at on its facts.
Report a problem
Sign in to report a problem with an order, follow your cases or send feedback. You can also contact us without an account.
A problem with an order I placed
Open the order from your orders. On each item you can tell us if it has not arrived, arrived damaged, is not what you ordered, looks counterfeit, or if you want to ask for a refund. You can add photos. Photo evidence is kept private and only Market 1924 staff can see it.
A question for the team
Send us a message and, if you are signed in, include your order number so we can link it. You can follow replies under your support requests.
Report a product or a seller
If a listing looks fake, misleading, unsafe or against our rules, use the Report link on the product page or the store page (you need to be signed in). Reports are reviewed by our team and are never shown to the seller.
Good to know
- What the seller badges mean
- Trust and safety
- Returns and refunds policy: not published yet. Please contact us about your situation.
- Checkout shows exactly what you will pay before you confirm. Never share your card PIN or mobile money PIN with anyone, including people who say they are from Market 1924.
- During the pilot, Market 1924 staff arrange delivery. We will show real progress on your order page and will not show tracking that does not exist.